Registration Terms & Conditions

Please take time to read the following terms and conditions carefully. They are important and form the basis of your contract with Horizon International USA LLC. Please print a copy and keep it for your records. 


Contract


Your contract is with Horizon International USA LLC, also known as Hi-New-York. Horizon International USA LLC is a company registered in the state of New York under file number 140113010180/DOS ID 4512532. Our mailing address is 630 Fifth Avenue, Suite 2000, New York, NY 10111, USA. Our email address is info@hi-new-york.com, and we can be contacted by phone on +1 (212) 574 - 7950.


The language of the contract is English. If the contract is translated into another language, the English language text shall prevail.
 

Your Registration Form is submitted to us online. Upon receipt of your registration request, we send a confirmation email detailing your registration and issue an invoice.  It is important that you check carefully the confirmation email and invoice and contact us straightaway if you believe any of the details on it are incorrect. 


A contract will exist once we have received your payment. Payments can be made by bank transfer or debit/credit card. Debit/credit card payments may incur a surcharge.  If we do not receive your payment by 14 days before the course start date, we will release the place(s) reserved. Receipt of payment will be confirmed via email. 


We keep copies of both your Registration Form and our confirmation/payment receipt emails for such periods as are required by US law. They are not, however, available for you to view on our Site, and you should ensure that you print copies for your records. 


If any provision of the contract is declared void, illegal, or unenforceable, the remainder of the contract shall be valid and enforceable to the extent permitted by law.


Each party irrevocably agrees that the United States shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the contract or its subject matter or formation.


Fees


The fees on this Site are in USD and are subject to change without notice. Fees displayed at any moment in time supersede all other fees previously displayed or that appear in any advertisements, printed material, or other places. 


Once you have made your registration and paid the program fees, the cost of your program will not be subject to any change. This does not apply to invoice errors or omissions. Once a registration has been accepted, offers and discounts cannot be applied retrospectively. Unless otherwise stated, fees include any applicable taxes.  


Changes and Cancellation by You 


If you wish to make any change to your registration, please contact us as soon as you can. We will try to accommodate your new requirements although please note that we are unable to accept change requests (except change of participants) for programs due to start within 7 days of the date of the request. If the changed arrangements are more expensive than those originally booked, you must pay the difference before the change is confirmed. We cannot guarantee that any alternative you have in mind will be available and you must not assume that we have been able to accept your change request until you receive a change confirmation message or email from us. In addition to any fee difference, the following charges are payable (per person) in connection with any change: 


Period from Change Request to Course Start:  Charge
-  More than 14 days:        None

-  7-14 days:                         50% of relevant fee

-  Less than 7 days:            100% of relevant fee
 

There is no charge for change of participants, which can be made at any time. 


You have the right to cancel your registration by written notice to Hi-New-York (Horizon International USA LLC), 630 Fifth Avenue, Suite 2000, New York, NY 10111, USA, or by email to finance@hi-new-york.com. The amount we will refund you will be the amount you have paid less an administrative charge equivalent to the registration fee paid and the (per person) cancellation charges shown below. The amount you receive back depends on when we receive your cancellation notice and not when you send it. Any bank charges payable in relation to your refund will be payable by you.
 

Period from Cancellation Request to Course Start:  Charge
-  More than 14 days:       None
-  7-14 days:                       50% of total fee excluding the registration fee
-  Less than 7 days:          100% of total fee excluding the registration fee


Changes and Cancellation by Us


From time to time, we may have to change the details of the program you have booked. It is also possible that we might have to cancel your program. For example, some programs require a minimum number of participants to book to enable them to take place, and some may be dependent on one particular program leader, who might fall ill.
 

We divide changes we may have to make to your program into minor and major changes. Minor changes include (but may not be limited to) changes to starting and finishing times (but not days), changes to venues (within 5 miles), and changes to instructors. Major changes include (but may not be limited to) changes to venues of more than 5 miles and changes to topics. We will try to tell you about any changes as soon as we know about them.
 

If we have to make one or more minor changes, you will not be entitled to cancel the program or to receive a refund. If we have to make one or more major changes, however, you may either accept the change(s) or cancel the program and receive a full refund.


Except where cancellation is due to circumstances beyond our control (see below), if we have to cancel your program, we will offer a suitable alternative if available or a full refund if we are not able, in our opinion, to offer an alternative that is sufficiently comparable. If we have to change or cancel your program due to circumstances beyond our control (see below), we regret that we are unable to give a refund.
 

The maximum refund we will pay per person per program is that stated above. That is to say, two or more major changes or a major change followed by a cancellation do not give rise to an entitlement to more than one payment. ​


Circumstances Beyond Our Control


When we use the words "circumstances beyond our control", we mean unforeseeable and unusual circumstances beyond our control, the consequences of which could not be avoided even if all due care had been exercised by us. These include (but are not limited to) war, threat of war, terrorism, threat of terrorism, riot, civil strife, industrial dispute involving businesses other than ours, public transport failure, natural or nuclear disaster, fire, and adverse weather conditions including floods.


Our Responsibility


We accept responsibility for those elements of your program which are under our direct control and for the acts and/or omissions of our employees. Save as set out below, no liability is accepted for personal injury or death.


We do accept responsibility for any personal injury or death which results from the negligent (as the word is understood in English Law) acts or omissions of any employees working on our behalf in the provision of services or facilities to you and while acting within the scope of their employment.
 

We cannot be held responsible for any inability to provide all or part of a program, any loss of enjoyment or any additional expenses due to any circumstances beyond our control (see above). We can only be liable for the provision of special requests where we have confirmed their availability in writing.


We shall not be liable in respect of any loss of profits, damage to goodwill or any type of special, indirect or consequential loss even if such loss was reasonably foreseeable or we have been advised of the possibility of you incurring the same. Subject to the above, and excluding liability for death or personal injury (where we do not limit our liability in financial terms), our liability shall be limited to 2 times the fee paid for the course in respect to all claims arising out of any contract incorporating these terms of registration.
 

Your Responsibility


You must fully advise us when registering of any illness, disabilities, or social or behavioral problems that a participant currently has, or has recently experienced, which might affect him or her or other participants during the program for which you have registered. We may request written confirmation from your doctor confirming the suitability of the program for the participant with particular reference to such considerations as physical access, successful participation, and health and safety. We will naturally treat any personal information sensitively and respect confidentiality. We will not retain any personal information beyond the time we need it.


We are committed to making our programs as accessible to as many people as possible. However, very occasionally, we may not be able to provide the service required, and in these rare cases, we will refund any fees paid, prorated for any days of the program already attended and subject to administrative charges incurred, provided all relevant details have been given to us at the time of registration. If all relevant details have not been provided to us and it is apparent at the start or becomes apparent during a program that the participant has any illness, disabilities, or social or behavioral problems which in the circumstances cannot be accommodated, we reserve the right to exclude that participant from the program. No refund would be given in this case.


We also reserve the right to exclude any person from any program if his or her behavior is inappropriate and incompatible with the general enjoyment and well-being of others.
 

You must ensure that you and others in your group have appropriate travel insurance, including medical expenses cover, for your trip.


Personal Property


Your personal property is solely your responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibilities. 


Information Protection


Personal information is requested at the time of registration and subsequently held on computer or paper. This information is required to allow our employees, agents, sub-contractors and suppliers to provide your chosen course. By providing us with the information required for registration, you are deemed to accept the above and to have gained consent from all members of your party (and where relevant, their parents or guardians) to disclose their details to us. 


All credit or debit card payments will be handled through third parties, and we will not have access to your financial information.
 

Please click here to view our full Privacy Policy. 


Photography 


We regularly take photographs and videos for promotional and training purposes. If you do not want yourself or your children to appear in these, you must write to Hi-New-York (Horizon International Ltd.), 630 Fifth Avenue, Suite 2000, New York, NY 10111, USA, or email info@hi-new-york.com prior to the program commencing.  For the avoidance of doubt, any Intellectual Property Rights shall belong to Hi-New-York.
 

Complaints 


We want you to enjoy your program. If you have any problems, we want to put them right as quickly as we can. If there is anything you are not happy with, please bring it to the attention of the staff or the program leader as soon as possible. Alternatively, if you prefer, please contact Hi-New-York by email at info@hi-new-york.com.  If you fail to follow this procedure, we will be deprived of the chance for us to investigate and rectify your complaint while you are on the program, and this will reduce, or possibly extinguish, your rights to compensation.
 

If we have not been able to find a satisfactory solution for you during the program, you have 28 days from the last day of the program to contact us and explain your complaint. You can write to info@hi-new-york.com. We will not normally consider complaints received or confirmed outside these time periods, except those relating to personal injury or death. The reason for this is that it is difficult, if not impossible, to investigate complaints unless we are told about them during or shortly after the end of a program. 

 


April 2020 Edition