Registration Terms & Conditions

Please take time to read the following terms and conditions carefully. They are important and

form the basis of your contract with Hi-New-York. Please print a copy and keep it for your



Your contract is with Horizon International USA LLC trading as Hi-New-York. Horizon

International USA LLC is a company registered in the state of New York under file number

140113010180/DOS ID 4512532. Our postal address is 630 Fifth Avenue, Suite 2000, New York,

NY 10111, USA. Our email address is We can be contacted by phone on

+1 (212) 574 - 7950.

The language of the contract is English. If the contract is translated into another language, the

English language text shall prevail.

Your Registration Form is submitted to us online or via email. When we receive your

registration request, we issue an invoice, confirmation message and/or email detailing your

registration. It is important that you check the invoice, confirmation message or email carefully

and contact us straightaway if you believe any of the details on it are incorrect.

A contract will exist once we have received your payment. Payments can be made by USD check,

bank transfer, or debit or credit card. Payment is required within 7 working days of registration.

If we do not receive your payment within the 7 working days, we will release the place(s)

reserved. Receipt of payment will be confirmed via email.

We keep copies of both your Registration Form and our confirmation/payment receipt emails

for such periods as are required by US law. They are not, however, available for you to view on

our website and you should ensure that you print copies for your records.

If any provision of the contract is declared void, illegal, or unenforceable, the remainder of the

contract shall be valid and enforceable to the extent permitted by law.

The contract is governed by US law.


The fees on this website are in USD and are subject to change without notice. Fees displayed at

any moment in time supersede all other fees previously displayed or that appear in any

advertisements, printed material, or other places. Once you have made your registration and

paid the course fees, the cost of your course will not be subject to any change. This does not

apply to invoice errors or omissions. Once a registration has been accepted, offers and discounts cannot be applied retrospectively. Unless otherwise stated, prices include any applicable taxes.

Changes and Cancellation by You

If you wish to make any change(s) to your registration, please contact us as soon as you can. We

will try to accommodate your new requirements, but please note that we are unable to accept

change requests (except change of participants) for courses due to start within 2 weeks of the date of the request. If the changed arrangements are more expensive than those originally

booked, you must pay the difference before the change is confirmed. We cannot guarantee that

any alternative course you have in mind will be available and you must not assume that we have

been able to accept your change request until you receive a change confirmation message or

email from us. In addition to any fee difference, the following charges are payable (per person)

in connection with any change:

Period from Change Request to Course Start       Charge

More than 4 weeks:                                                    None

2-4 weeks:                                                                     $50

There is no charge for change of participants, which can be made at any time.

You may cancel your registration by written notice to Hi-New-York (Horizon International USA LLC), 630 Fifth Avenue, Suite 2000, New York, NY 10111, USA, or by email to finance@hi-new- The amount we will refund you will be the amount you have paid less the registration fee (or, where you have paid a discounted registration fee, the normal registration fee payable

for the course as shown on our website) and the (per person) cancellation charges shown below. The amount you receive back depends on when we receive your cancellation notice and not when you send it. Any bank charges payable in relation to your refund will be payable by you.

Period from Cancellation Request to Course Start     Charge

More than 4 weeks:                                                           None

2-4 weeks:                                                                            $250

Less than 2 weeks:                                                             100% of the amount paid

Changes and Cancellation by Us

From time to time, we may have to change the details of the course you have booked. It is also

possible that we might have to cancel your course. For example, some courses require a

minimum number of participants to book to enable them to take place and some are dependent

on one particular course leader, who might fall ill.

We divide changes we may have to make to your course into minor and major. Minor changes

include (but may not be limited to) changes to starting and finishing times (but not days),

changes to venues (within 5 miles), changes to instructors, and changes to discussion topics.

Major changes include (but may not be limited to) changes to venues of more than 5 miles. We

will endeavor to tell you about any changes as soon as we know about them.

If we have to make one or more minor changes, you will not be entitled to cancel the course or to receive compensation. If we have to make one or more major changes, however, you may either accept the change(s) or cancel the course and receive a full refund including the registration fee.

Except where a cancellation is due to circumstances beyond our control (see below), if we have

to cancel your course, we will offer a suitable alternative if available or a full refund if we are not able, in our opinion, to offer an alternative that is sufficiently comparable. 

If we have to change or cancel your course due to circumstances beyond our control (see below),  we regret that we are unable to pay compensation. The maximum compensation we will pay per person per course is that stated above. That is to say, two or more major changes or a major change followed by a cancellation do not give rise to an entitlement to more than one payment.

Group Registrations

As group registrations are for customized programs designed to your specifications, certain

conditions and terms will apply in addition to/in lieu of the conditions and terms in this

document as agreed upon by you and Hi-New-York.

Circumstances Beyond Our Control

When we use the words "circumstances beyond our control", we mean unforeseeable and

unusual circumstances beyond our control, the consequences of which could not be avoided

even if all due care had been exercised by us. These include (but are not limited to) war, threat of war, terrorism, threat of terrorism, riot, civil strife, industrial dispute involving businesses other than ours, public transport failure, natural or nuclear disaster, fire, and adverse weather

conditions including floods.

Our Responsibility

We accept responsibility for those elements of your course which are under our direct control

and for the acts and/or omissions of our employees. Save as set out below, no liability is

accepted for personal injury or death.

We do accept responsibility for any personal injury or death which results from the negligent (as

the word is understood in US Law) acts or omissions of any employees working on our behalf in

the provision of services or facilities to you and while acting within the scope of their


We cannot be held responsible for any inability to provide all or part of a course, any loss of

enjoyment or any additional expenses due to any circumstances beyond our control (see above).

We can only be liable for the provision of special requests where we have confirmed their

availability in writing.

We shall not be liable in respect of any loss of profits, damage to goodwill or any type of special,

indirect or consequential loss even if such loss was reasonably foreseeable or we have been

advised of the possibility of you incurring the same.

Subject to the above, and excluding liability for death or personal injury (where we do not limit

our liability in financial terms), our liability shall be limited to 2 times the fee paid for the course

in respect to all claims arising out of any contract incorporating these terms of registration.

Your Responsibility

You must fully advise us when registering of any illness, disabilities, or social or behavioral

problems that a child currently has, or has recently experienced, which might affect him or her

or other participants during the course for which you have registered. We may request written

confirmation from your child's doctor confirming the suitability of the course for your child with

particular reference to such considerations as physical access, successful participation, and

health and safety. We will naturally treat any personal information sensitively and respect

confidentiality. We will not retain any personal information beyond the time we need it.

We are committed to making our courses as accessible to as many people as possible. However,

very occasionally we may not be able to provide the service required, and in these rare cases, we

will refund any fees paid, prorated for any days of the course already attended and subject to

administrative charges incurred, provided all relevant details have been given to us at the time

of registration. If all relevant details have not been provided to us and it is apparent at the start

or becomes apparent during a course that a child has any illness, disabilities, or social or

behavioral problems which in the circumstances cannot be accommodated, we reserve the right

to exclude that child from the course. No refund would be given in this case.

We also reserve the right to exclude any person from any course if his or her behavior is

inappropriate and incompatible with the general enjoyment and wellbeing of others.

You must ensure that you and your child/ren have appropriate travel insurance, including

medical expenses cover, for your trip to the US.

Personal Property

Your and your children's personal property is solely your and their responsibility at all times,

unless any loss or damage is due to our negligence or failure to carry out our responsibilities.

Data Protection

Personal information is requested at the time of registration and subsequently held on computer

or paper. This information is required to allow our employees, agents, sub-contractors and

suppliers to provide your chosen course. By providing us with the information required for

registration, you are deemed to accept the above and to have gained consent from all members

of your party (and where relevant, their parents or guardians) to disclose their details to us.

If you pay by credit or debit card through us and not through our online services, we will delete

your card details immediately after the payment has been successfully completed.

At the time of registration, you may be asked if you wish to receive future mailings from us. If

you do not wish to receive these mailings, please so advise at the time of registration or

alternatively write to Hi-New-York (Horizon International USA LLC), 630 Fifth Avenue, Suite

2000, New York, NY 10111, USA, or Please click here to view our

 Privacy Policy.


We regularly take photographs and videos for promotional and training purposes. If you do not

want yourself or your child/ren to appear in these, you must write to Hi- New-York (Horizon

International USA LLC), 630 Fifth Avenue, Suite 2000, New York, NY 10111, USA, or info@hi-


We want you to enjoy your course. If you have any problems, we want to put them right as

quickly as we can. If there is anything you are not happy with, please bring it to the attention of

the course staff or the course leader as soon as possible. Alternatively, if you prefer, please

contact us at Hi-New-York on +1 (212) 574 - 7950 or by email at If you

fail to follow this procedure, we will be deprived of the chance to investigate and rectify your

complaint while you are on the course, and this will reduce, or possibly extinguish, your rights to


If we have not been able to find a satisfactory solution for you during the course, you have 28

days from the last day of the course to contact us and explain your complaint. You can write to

us at Hi-New-York (Horizon International USA LLC), 630 Fifth Avenue, Suite 2000, New York,

NY 10111, USA, email us at or phone us on +1 (212) 574 - 7950. Unless

there are exceptional circumstances, we will normally ask that any telephone complaints are

confirmed in writing or by email within 7 working days. We will not normally consider

complaints received or confirmed outside these time periods, except those relating to personal

injury or death. The reason for this is that it is difficult, if not impossible, to investigate

complaints unless we are told about them during or shortly after the end of a course.

November 2019 Edition